Frequently asked questions
Our products
Are the products approved by the Ministry of Health?
Absolutely! All of our medical products are approved by the Israeli and European Ministries of Health. Moreover, Health Cream ointment is also approved as an Israeli medical device and in the Process for FDA Aproval.
What is the active ingredient in your products?
Our unique ingredient is Ozonized (O3) Olive Oil – which infuses oxygen into damaged tissues and speeds up skin restoration. In addition to this unique ingredient, we use the most natural and high quality oils, which also possess the properties of disinfection, restoration and skin healing.
Do the products contain natural ingredients?
Yes, all of our products contain selected natural ingredients, except for Health Cream – where, in addition to the unique ingredient of Ozonized (O3) Olive Oil, there is the also paraffin.
How do I know which product is right for me?
You will find exactly which product is right for you right here on the website! Select the product you are interested in, and read all about it. Not sure? Contact us
Are the products tested on animals?
No! We are against testing on animals! However, we believe that what is good for man is essentially also good for the animal. Accordingly, in light of the quality of our products we have reported that many customers, including veterinary centers, have used Health Cream on their animals after injuries, cuts and burns, and they have recovered without being infected with bacteria and other infections, and have recovered without any side effects!
Are the products allowed for use during pregnancy?
We use only natural ingredients in our various products, without any chemical additives. Our ointments and oils are intended for external and local treatment, and therefore can be used during pregnancy (as long as no sensitivity to one of the ingredients is known, of course), although no clinical studies have been conducted examining the effect of the essential oils on pregnant women.
Can I get samples of your products?
We invite you to try our products, and if you are not satisfied, you can return them within 30 days for a refund. That’s how much we believe in our products!
Are the products suitable for men as well?
Absolutely! Especially the product “Ozon Relief” – after shaving, and “Ozon Pedical” for the treatment of nail fungus.
Are the products suitable for children as well?
Absolutely! Children can also use all our products.
Order and payment
Where can I get your products?
You can order our medical products right here on the online shop page, and receive them within 4 business days to your home.
How do I pay?
You can pay with any of the credit card companies, Bit and Apple Pay.
Can I pay in installments?
Definitely, up to three interest-free payments.
I received a coupon code; how can I redeem it?
After adding the product to the shopping cart, you will be taken to the “Go to checkout” page where you can enter the coupon code and click “Apply coupon”. Upon clicking, the code will be entered into the system, and the product price will be updated.
Shipping & Returns
Where do you deliver to?
Anywhere in Israel.
How long does it take for the delivery to arrive?
We guarantee delivery time is within 4 business days.
Does the delivery require an additional cost?
If you purchase products to a value of 299 NIS or more, shipping is completely free, and on us! If you purchased products for less than 299 NIS, the cost of delivery is only 29 NIS.
Can I pick up the products at a delivery location?
Absolutely, the products you ordered on the website can be picked up from our factory. The factory is located at 4th Hata’asiya st, Hartuv A, Beit Shemesh.
What is your product return policy?
If for some reason you weren’t satisfied with our product, we allow you to return it within 30 days of placing your order for a refund. For more information see shipping and returns policy. That’s how much we believe in our products.
How can I track my order?
The courier will send you a text message through which you can check the status of the delivery.
Can I expedite the delivery?
In urgent cases where you need products quickly, please contact us, and we will do everything possible to help you.
How can I contact you?
Phone and Email
Can I offer you a business collaboration?
We would definitely love to hear about business collaboration.
Please contact us by email: office@ozon-medical.com